Story overview
At Cedar Bend, the busiest phone windows lined up with the busiest front-desk windows. The same team checking guests in was also trying to answer new reservation calls.
ParkOwner was added as an overflow layer so the office could stay focused on in-person service while callers still received quick, accurate help.
The challenge
Peak-season Fridays created a bottleneck. When staff were helping guests at the desk, unanswered calls stacked up and reservation opportunities were easy to miss.
How ParkOwner helped
- ParkOwner was configured to answer missed and overflow calls during check-in rushes.
- Routine questions about amenities, policies, and arrival timing were handled automatically.
- Callers ready to reserve were guided into Cedar Bend's current booking system.
Results
Cedar Bend reduced call pileups during peak windows while preserving a better check-in experience at the desk.
- The front desk can stay focused during arrival rushes.
- Overflow callers no longer hit voicemail first.
- The park captures more booking intent during its busiest windows.
"We are based in Europe and the latest Data Protection Regulation forces us to look for service suppliers than comply with this regulation and as we look to create our website and this builder just outstanding!"
